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How can we help?

What are the various transactions I can do through IndusForex?

On IndusForex, you can: Remit from India – Through Telegraphic Transfer/ Wire transfer.

What is the minimum & maximum Forex value I can book through IndusForex?

You can transfer minimum 100 $ or equivalent and maximum 25000 $ or equivalent via wire transfer.

Are the rates displayed while order building current live rates?

IndusForex offers you best Forex rates online. The rates available while order building are basis the live market data feed. The final rate applicable at time of order confirmation will be taken as final. Order will be booked on live rates prevalent at order confirmation stage.

Who all can fill their details online with ‘existing customer’ option?

All Individual NRE / NRO Account holder of IndusInd Bank or any customer who is hoding a NRE account with some other bank in India.

What is online processing on IndusForex?

Online processing is the fastest and most convenient way of order processing on IndusForex. You'll need to verify your Pan Card or Passport no. and e-sign the order to get a complete online experience. Benefits to you:

  • No need to visit an IndusInd branch for document verification.
  • Experience faster order completion - Get your order processed within 24 hours.
  • No paperwork involved, it all happens online.

How does it work?

  • Add your PAN or Passport Number
  • You'll receive an OTP on your registered email address
  • You e-sign your documents on the basis of the OTP validation
  • If everything is in order, we complete your transaction online, no questions asked!

What are the various modes of Payment available on IndusForex?

Following payment modes are available on IndusForex:

  • 100% Payment through IndusNet for Savings Account holders of IndusInd Bank
  • 5% Payment through Payment Gateway for any customer including IndusInd Customers

In how much time do I need to make balance 95% payment to complete the order?

Total 100% payment needs to be completed within 24 hrs of making 5% payment online. The balance 5% will be refunded back to your account once the complete payment is received.

What happens if I do not make the 95% payment?

After 2 days of rate booking, your order will be cancelled by the bank if 100% payment transaction no. is not received by the bank.

How do I know 100% payment has been accepted by IndusForex?

Check your order stage under ‘order tracking’, it should show order ‘under processing’ or ‘order authorised’. Otherwise it will show pending tasks.

What do I need to do after making 5% payment?

  • Make 100% payment via online NEFT/ RTGS/ IMPS to IndusInd account no.: 00993562511672 IFSC code: INDB0000001 within 24 hours of making 5% payment.
  • Go to My Orders page on IndusForex, login with your mobile no. & PAN and go to order tracking.
  • Update the successful NEFT/ RTGS/ IMPS transaction no.
  • Check your order status on ‘my order’ page. If it shows ‘Under Processing’, we’ll process and complete your order.

How do I get in touch with branch personnel for my order?

You can check the branch details for your Forex order for branch contact information through Track your Order Page, or the same can be checked on the E-mail sent by the bank.