An Order will be booked for every underlying Foreign Exchange transaction. Customers should ensure all the necessary documents (Non IBL Account holders) should be uploaded and necessary payment should be completed within 24 hours of the said transaction. Non completion of any one of the actionable by the customer within 24 hours and also if the customer has not visited for submission of documents and take delivery of Foreign exchange will lead to Cancellation of Orders booked as per this Order Summary Page.

Negative match arising out of AML / OFAC checks will also lead to cancellation of transaction.

Non completion of any one of the actionable by the customer and also if the customer has not visited for submission of documents and taken delivery of Foreign exchange within 24 hours will lead to Cancellation of Orders booked.

Customer can cancel the order after booking but before order authorisation by the bank by calling at the contact centre number.

Customer will be intimated through mail and SMS in case the order is cancelled.

Any cancellation so carried out will be basis the Bank’s Card Rate (Available in https://www.indusind.com/footer/rates.html) and the applicable SWAP loss will be recovered from the amount being paid as part of this transaction completion.

Any refund arising out of cancellation of the transaction will be processed in 7 Working days.

Any refund arising out of failure of transaction will be processed within 5 working days.